Client Integrity Check (CIC) failing due to version mismatch

Product: Access Manager – SSLVPN
Function: Client Integrity Check (CIC) policy enabled with Attribute Type as AbsoluteFile

This cool tip is tested for Internet Explorer.

Refer to the Novell Access Manager documentation for more details on how to configure CIC policy.

Configure CIC policy to check for Internet Explorer.

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Pic 1 – Access Manager – Admin Console – SSLVPN CIC configuration screen

In some systems, Internet Explorer is upgraded to the latest version. So, when we look for version details by opening the IE browser and click on Help, it shows something like Version: 8.0.6001.18702. as shown in Pic 2. When the same version was entered under version attribute for AbsoluteFile iexpore.exe, CIC check failed during SSLVPN connection from the client's system.

The reason was due to version mismatch. This was noticed when checking the properties for iexplore.exe under C:\WINDOWS\IE8. Here the file version is displayed as 6.0.2900.5512 and value is shown as 6.00.2900.5512. Tried entering these numbers under version as shown in Pic 1, and found CIC check is passed.

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Pic 2 – Client system's IE versions showing different version numbers

So, if CIC check fails, it could have been due to a few system errors as noticed above. Ensure the details supplied are correct in order to pass through the policy checks configured for SSLVPN.